Cancellations and changes

Cancellations are per flight segment and governed by the Charter Agreement & Cancellation Policy you accept at checkout.

Domestic trips

• More than 72 hours before departure: fully refundable.
• 72 to 48 hours before: 50% refundable.
• Less than 48 hours before: non-refundable.
• Peak days: fully refundable more than 120 hours before the flight segment; non-refundable 120 hours or less before.

International trips

• More than 96 hours before departure: fully refundable, less any handler fees actually incurred.
• 96 to 72 hours before: 50% of the trip price plus handler fees.
• 72 hours or less before: 100%.
• Peak days: 100% regardless of notice.

Peak days

Peak days are the specific dates published at jetvia.com/peakday. On peak days the operator may also move a departure up to 3 hours from the requested time.

How to cancel or change

Email [email protected], call +1 (512) 641-1367 or use the live chat on any page as soon as your plans change. Refunds go back to the original payment method; account credit and deposits go back to your account.

If we have to cancel

If weather, maintenance or other conditions outside our control affect your flight, we'll work with you on options. If an aircraft has a mechanical issue, we look for a recovery aircraft in our fleet, as set out in the Charter Agreement.